Frequently Asked

All major cards (Visa, Mastercard, AmEx), Apple Pay, Google Pay, Tabby, Tamara (BNPL — split your purchase into 3 or 4 interest-free payments), and bank transfer for B2B orders.

Yes, on orders under AED 5,000. We confirm by phone before dispatch to reduce no-shows. COD has a small handling fee shown at checkout.

Yes, all prices on the site include 5% UAE VAT.

Yes, free cancellation any time before the order ships. Once shipped, standard return policy applies. See Cancellation Policy.

Next-day across UAE on most products. Order before 2 PM (Sun–Thu) for same-day dispatch. Heavy commercial equipment may take 2–3 working days with white-glove install. See Shipping.

Yes. White-glove install (delivery + assembly + testing in your room) is included free on most heavy equipment, or available as an add-on at checkout for AED 150–500 depending on item.

We add a small floor walkup fee (AED 50/floor) on heavy items only when elevator is unavailable. Always confirmed with you by phone before delivery.

Yes — we offer a 7-day in-home trial on heavy cardio + strength equipment (Tier C). If you don't love it, we pick it up and refund minus 25% restock. See Returns.

Each product's warranty (frame, motor, parts, labor) is shown in the “Warranty” section of its product page. We honor manufacturer warranties through UFS-authorized service partners in the UAE — no shipping internationally for repairs.

WhatsApp us with photos / videos. Our repair team responds within 24 hours and dispatches a technician on the next working day in most cases. Repairs covered under warranty are free; out-of-warranty work is quoted before any work starts.

Yes — UFS is an authorized dealer for every brand we sell. You get full manufacturer warranty, original parts, and UAE-local service. We never sell grey-market or refurbished products as new.

Yes, every product ships with the manufacturer's warranty card and a serial number registered to your order. Keep your invoice — it's your proof of purchase for warranty claims.

Absolutely. WhatsApp us your room dimensions + budget + goals — our team shortlists 2–3 products and walks you through trade-offs. Free advisory.