About Us

Welcome to United Fitness Store, the official online platform of Proxima Global Ventures FZC, a UAE-registered company based in the Ajman Free Zone. We specialize in delivering premium home and commercial gym equipment, sports gear, and wellness products across the United Arab Emirates. Our mission is to promote health and fitness by providing high-quality, affordable fitness solutions right at your doorstep. As a trusted UAE-based business, we are committed to excellent customer service, fast delivery, and a seamless shopping experience.

Terms and Conditions

By accessing and using UnitedFitnessStore.com, you agree to abide by the terms and conditions laid out on this website. These terms govern the use of our website, the purchase of our products, and any associated transactions.

  • Prices and product availability are subject to change without notice.
  • Orders are subject to confirmation based on stock availability.
  • We reserve the right to refuse service to anyone at any time.
  • All content, including images, logos, and product descriptions, are the property of Proxima Global Ventures FZC and may not be used without permission.

For complete terms, please visit our Terms and Conditions page.

Privacy Policy

We value your privacy. UnitedFitnessStore.com collects personal information solely for order processing, customer support, and account setup purposes. We do not share, sell, or distribute your personal data to third parties without your consent.

  • Data collected: Name, email, phone, shipping address, billing details.
  • Payment details are processed securely via SSL encryption through trusted third-party payment gateways.
  • You have the right to request, update, or delete your personal information at any time.

Full policy available on our Privacy Policy page.

Delivery and Shipping Policy

We ship orders across all emirates in the UAE. Our logistics partners ensure safe and prompt delivery to your doorstep.

  • Orders are processed within 1–2 business days after payment confirmation.
  • Standard delivery time is 2–5 business days depending on location.
  • Free shipping is available on select items or orders above a specific amount.
  • We provide tracking information once your order is shipped.

Detailed information can be found on our Shipping Policy page.

Refund Policy

We aim for 100% customer satisfaction. If you’re not happy with your purchase, we’re here to help.

  • You may request a refund within 7 days of receiving your order.
  • Items must be returned unused and in original packaging.
  • Refunds will be issued to the original payment method within 7–14 working days after we receive the returned product.
  • Certain items such as customized or hygiene-related products may not be eligible for return.

Visit our Refund Policy page for full details.

Cancellation & Replacement Policy

We understand that sometimes things don’t go as planned.

  • Orders can be canceled before they are shipped without any penalty.
  • If a product is damaged or defective, customers must notify us within 48 hours of delivery for a free replacement.
  • Items eligible for replacement must be unused and returned with original packaging.
  • Replacement requests are processed within 3–5 business days.

Check our Cancellation & Replacement Policy page for full information.

For any questions, assistance or business inquiries, feel free to reach out to us:

Our customer service team is available Monday to Saturday, 9 AM to 8 PM (Gulf Standard Time).

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