Refund Policy

At UnitedFitnessStore.com, operated by Proxima Global Ventures FZC, we are committed to ensuring a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, we offer a refund policy under the following terms and conditions.

1. Eligibility for Refund

Refunds are applicable in the following cases:

• The item was damaged or defective upon delivery.
• You received the wrong product.
• The item was not delivered within the promised delivery window and cancellation was requested.
• A product is found to be out of stock after payment has been made.

To be eligible for a refund:

• The customer must notify us within 3 days of receiving the item.
• The product must be unused, in its original packaging, and returned with all original tags, manuals, and accessories intact.
• A valid proof of purchase (e.g. invoice, receipt, order confirmation) must be provided.

2. Refund Process

To initiate a refund request, please contact our customer service team at:

Email: hi@unitedfitnessstore.com
Phone: +971-55-1 786 208

Once your refund request is reviewed and approved:

• You will receive a confirmation email or SMS.
• The refund will be processed back to the original mode of payment.
• Refund processing time is typically 7–14 working days, depending on your bank or payment provider.

3. Non-Refundable Items

Refunds are not applicable under the following circumstances:

• The item was used, damaged, or altered by the customer.
• Custom-made, clearance, or built-to-order items unless defective.
• Hygiene-sensitive items (e.g. yoga mats, wearables) if packaging is opened.
• Requests made after the 3-day period from the delivery date.

4. Shipping Costs

• If the refund is due to our error (wrong item, damaged product), we will cover the return shipping costs.
• In all other cases, the customer is responsible for return shipping costs.

5. Important Notes

• Refunds are only issued after the returned item is received and inspected at our facility.
• Please allow a reasonable amount of time for processing and for the refund to reflect on your statement.

6. No Refund Policy Disclosure

If an item or product is marked as non-refundable, this will be clearly indicated on the product page before checkout. Customers are encouraged to read all policies before placing an order.